Privacy Policy

Welcome to Nigma Streamz IPTV. We prioritize safeguarding your personal information and respecting your privacy. For any questions or concerns about our privacy practices or policy, please contact us via WhatsApp.

1. Data We Collect

Personal information is collected when you voluntarily provide it during IPTV service registration, express curiosity about our products/services, or contact us.

The personal data we gather consists of the following:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

Here's how we use the information we collect or receive:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

Your data is handled according to the specified legal bases.

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We will store your personal information solely for the period needed to achieve the objectives stated in this privacy policy, unless legal requirements (such as tax or accounting rules) necessitate a longer retention period.

5. Cookies & Tracking Technologies

Cookies and similar tracking technologies may be employed to access or store data. These are mainly functional cookies essential for the proper functioning of the website and client area. We avoid using intrusive tracking cookies for advertising.

6. Third-Party Services

We sometimes disclose your information to third-party vendors, service providers, or agents who work for us or represent us and need access to this data to perform their tasks. Examples involve:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and organizational measures have been implemented by us to safeguard the personal information we process. However, bear in mind that total internet security cannot be guaranteed.

8. Your Data Protection Rights

Based on where you reside, you could be entitled to the following rights related to your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To make use of these rights, kindly contact us via WhatsApp.

9. Children’s Privacy

Children below the age of 18 are not permitted to use our service. We ensure that no personal information is collected from those under 18.

10. Contact Us

Should you have any inquiries or feedback regarding this policy, feel free to reach out. contact us via WhatsApp.