Refund Policy

Our Commitment to You

Ensuring customer satisfaction, Nigma Streamz IPTV upholds the integrity of its IPTV service. This refund policy details the instances when refunds are approved, promoting transparency and fairness.

Refund Eligibility

You might be entitled to receive a full or partial refund based on the following conditions:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

Follow these instructions to submit a refund request:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

An email update will be sent to you at each step. Delays in response can occur during weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be issued under the following circumstances:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Once approved, refunds are handled within 3 business days, but the funds may take 5-10 business days to show up in your account, based on your bank or payment provider.

Generally, refunds are not provided for a change of mind beyond the initial 7-day window. We encourage you to examine our features and address any questions before subscribing.

We automatically renew subscriptions. If cancellation is overlooked before the renewal occurs, get in touch with us promptly. Refunds for renewals are handled on a per-case basis.